Returns and Refunds Policy
Right of Withdrawal (Returns for Non-Defective Products)
If you are not satisfied with your purchase, you have the right to withdraw from the purchase within 14 calendar days from the date you receive the product, in accordance with EU consumer protection laws.
To initiate a return, please contact us at [email protected] before sending the item back.
Conditions for a Return
To be eligible for a return and refund, the following conditions must be met:
- The product must be in its original packaging and in unused condition.
- The product must not be damaged or show signs of wear.
- You must provide proof of purchase (receipt, purchase order, or invoice).
If the returned product does not meet the above criteria, we reserve the right to reject the refund.
Exceptions (Non-Returnable Items)
The following products cannot be returned due to health, hygiene, and safety reasons:
- Diagnostic strips, lancets, and consumables (once opened, used, or with a broken seal).
- Personal care and medical devices that have been used or are missing protective seals.
- Sale and Clearance Items: Only regular-priced items may be returned. Unfortunately, products purchased on sale or clearance cannot be returned or refunded.
Defective or Incorrect Items
If you receive a product that is defective or does not match your order, please notify us within 7 days of receiving it by emailing [email protected].
- We will arrange for a replacement or a full refund, including return shipping costs.
- If required, you may need to provide photos or a video of the issue before returning the item.
Return Process
- Contact Us: Before returning an item, email us at [email protected] with your order details and reason for return.
- Shipping the Product:
- Returns should be sent to:
151 Alexandrou Papanastasiou Ave., 18533 Piraeus, Greece. - Customers are responsible for the return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure the safe return of the product.
- Inspection & Refund:
- Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
- Approved refunds will be processed within 14 days to the original payment method.
Contact Information
For any inquiries regarding returns and refunds, please contact us:
🔗 Contact Form: https://epokratis.tma.gr/en/contact-us
📧 Email: [email protected]
📍 Address: 151 Alexandrou Papanastasiou Ave., 18533 Piraeus, Greece